Manager, IT Engineer II - Cloud System Operations

We are looking for a highly skilled Cloud Systems Operations Engineer to collaborate with application, infrastructure, security, and platform teams, supporting and improving the reliability, scalability, and operational health of our cloud environments. The role focuses on day‑to‑day cloud operations, incident response, automation, and operational improvements across cloud and hybrid platforms.

• Work with IT Engineer III, Solution Architect, Platform Lead, and Product Lead to translate business and functional requirements into well‑architected technical solutions.
• Drive the design and implementation of solution components that align with Otsuka’s enterprise architecture, data strategy, and security standards.
• Develop and configure systems across cloud (AWS, Azure), on‑premises, and hybrid environments.
• Build automation scripts and reusable components to streamline deployments.
• Participate in code reviews, configuration management, and version control practices.
• Validate scalability, performance, and fault‑tolerance of deployed systems.

• Collaborate with product owners, business analysts, architects, and QA teams to ensure alignment with project goals.
• Work within Agile/Scrum or hybrid delivery frameworks to support iterative releases.
• Manage/Contribute to technical deliverables and contribute to project documentation, timelines, and risk assessments.
• Coordinate with external vendors, managed service providers, and internal support teams.
• Provide clear, concise technical input in planning and status meetings.

• Maintain high availability of systems through proactive monitoring and issue resolution.
• Analyze incidents, perform root‑cause analyses, and implement preventive measures.
• Apply observability tools such as Splunk, Datadog, New Relic for performance management.
• Automate infrastructure provisioning, deployment pipelines, and alerting systems.
• Develop operational runbooks and participate in on‑call rotations as needed.
• Contribute to disaster‑recovery testing and business continuity planning.

• Ensure solutions comply with Otsuka’s cybersecurity, GxP, data‑privacy, and regulatory requirements (GDPR, HIPAA).
• Implement and enforce policies for identity and access management, encryption, and network security.
• Participate in internal and external audits, ensuring systems meet required documentation and traceability.
• Contribute to change control, configuration management, and vulnerability remediation activities.

• Participate in evaluating emerging technologies—cloud services, Dev Ops tooling, AI frameworks, and automation platforms—and recommend adoption strategies.
• Support proofs of concept and pilot deployments for new tools or patterns.
• Collaborate on Fin Ops and cost‑optimization initiatives to enhance efficiency.
• Promote standardization and reusability across platforms, applications, and processes.
• Contribute to best practices through documentation, mentoring, and community engagement.

• Maintain detailed records of configurations, workflows, and system changes in Otsuka’s knowledge base (Confluence, Service Now).
• Create and maintain architectural diagrams, data flow documentation, and SOPs.
• Support training sessions or handovers to ensure continuity and operational readiness.

• 6+ years of experience as IT Engineer; pharmaceutical industry expertise preferred.
• Strong analytical and systematic problem‑solving abilities.
• Excellent communication skills, able to explain complex topics to diverse audiences.
• Proficiency with modern IT tools and platforms such as AWS, Azure, Git Hub Actions, Jenkins, Azure Dev Ops, Splunk, Datadog.
• Understanding of Agile, Dev Ops, ITIL, and change‑management methodologies.
• Experience in regulated or GxP environments preferred.
• Customer‑focused, accountable, innovative, collaborative, ethical, resilient, global, and people‑leadership capable.
• Works independently under limited supervision and coaches less experienced colleagues.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
• Preferred certifications:
  Cloud (AWS, Azure), Infrastructure (Cisco, Microsoft, Citrix), Dev Ops (Terraform, Kubernetes).

Minimum $ – Maximum $, plus incentive opportunity. The range is typical for the role in the United States.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.