Services Sales Solutions Architect

About This Role

The Services Sales Solutions Architect Director plays a critical role in the presales process, setting customers up for success by prescriptively shaping, scoping, and solutioning applications and functionality leveraging Salesforce Core/PSS and related cloud products. They serve as a trusted technical advisor, guiding Sales & Professional Services teams on capabilities and effort, ensuring implementations deliver high customer satisfaction. They are accountable for the oversight of the technical solution approach, quantifying business value, and aiding sales to scope expected outcomes.

• Deep understanding of Salesforce Core/PSS (government solutions preferred)
• Ability to scope Salesforce projects and integration with ancillary technology stacks
• Pre‑sales solutioning in conjunction with Solution Engineers
• Public sector expertise and perspective
• Drive better outcomes through extensive platform expertise
• Create deep alignment with customer IT departments and partners
• Executive relationship building
• Correctly scope projects (people, skills, timeframe) to deliver on client requirements
• Bring best practices to each client engagement by providing subject‑matter expertise on Salesforce Core/PSS products
• Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations
• Positively impact client Services renewals by aligning customer success with professional services roadmap
• Lead pre‑sales activities such as development of client‑specific proposals, SOWs, staffing plans, and engage other SMEs to gain consensus
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by customers and Salesforce, building a reputation for excellence in professional services
• Inspire people, being a multiplier and amplifying the knowledge and capability of the people around you while fostering an inclusive workplace
• Show continued professional growth and development

• A successful track record of working effectively in a highly matrixed and fast‑growing organization
• Skill in correctly sizing and scoping Salesforce Core/PSS projects
• A passion and belief in the unique value of professional services in a cloud software company
• Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce
• Capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders
• Ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture
• Deep problem‑solving skills and the ability to help solve problems with minimal background and a fast ramp‑up

• 5+ years of direct experience delivering and/or overseeing applicable solutions
• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
• 2+ years of sizing and scoping applicable projects
• Salesforce System Architect Certification
• Ability to travel up to 25%

• Proximity to Washington D.C., Maryland, or Virginia (DMV)
• Salesforce Application Architect Certification
• 5+ years operating in a pre‑sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise‑level project or program management experience
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs in pre‑sales activities
• Excellent written and verbal communication skills, executive‑level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, road mapping, enterprise transformation strategy, and executive‑level requirement gathering sessions
• Excellent strategy development and problem‑solving skills as well as business development focus and experience,…