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IT Service Desk Lead: SLA Champion & Team Trainer
Job in
Bowie, Prince George's County, Maryland, 20721, USA
Listed on 2026-09-09
Listing for:
The Chronicle Of Higher Education, Inc.
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
The Chronicle of Higher Education, Inc. in Bowie, MD is seeking an IT Service Desk Lead to supervise ticketing, ensure SLA adherence, and mentor staff.
This contingent II position supports IT operations, trains new staff, and improves processes in a fast-paced university-type environment. Ideal candidates bring 3+ years in a help desk, strong communication, ITIL familiarity, and experience with Office
365, Teams, Zoom, and Blackboard.
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