IT Service Desk Lead: SLA Champion & Team Trainer
Listed on 2026-10-07
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
The Chronicle of Higher Education, Inc. in Bowie, MD is seeking an IT Service Desk Lead to supervise ticketing, ensure SLA adherence, and mentor staff.
This contingent II position supports IT operations, trains new staff, and improves processes in a fast-paced university-type environment. Ideal candidates bring 3+ years in a help desk, strong communication, ITIL familiarity, and experience with Office
365, Teams, Zoom, and Blackboard.
The following role is for a IT Service Desk Lead: SLA Champion & Team Trainer with Ista Express Service GmbH.
Step into the IT Service Desk Lead: SLA Champion & Team Trainer role at Ista Express Service GmbH in Bowie, MD, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).