Area Operations Manager - Experiential Learning Platform

Overview

Reports to
:
Head of Area Operations
Classification: Full-Time, permanent
FLSA Status: Exempt
Pay Type: Salaried
Scope: Current expectation 2 cafes with the opportunity to increase up to 4

Who We Are: Saxbys® is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better®, and fiercely dedicated to social impact in the communities it serves. We’re not looking for employees: we’re looking for teammates and we’re hoping to help build your career. Saxbys operates cafes on college campuses with a focus on experiential learning through the Saxbys Experiential Learning Platform (E.L.P.)®.

This role supports the Area Operations function that partners with students and universities to deliver hands-on learning opportunities.

Job Summary
:
The Area Operations Manager (AOM) plays a pivotal role in ensuring the success of their assigned cafes in the Three Pillars (team development, community leadership, and financial management). Success in this role is a passion for developing, coaching, and supporting the Student Cafe Executive Officers (SCEOs) each semester for the cafe(s). This multifaceted position requires a proactive individual with a whatever it takes attitude, ready to tackle day-to-day opportunities and challenges.

Learn more about Saxbys E.L.P. by clicking here

• Coaching & Development:
  Train and develop Student Chief Officers to lead operations at their prospective campus cafe each semester.
• Talent Pipeline:
  Interview and hire roles across the cafe to ensure the team is fully staffed to meet operational demands and identify and develop exceptional talent for leadership roles.
• Cafe Standards:
  Remain up-to-date on all cafe operations in order to train and coach on all cafe roles. Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members follow listed steps. Ensure SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary, as well as advising and assisting with involuntary terminations. Hold SCEOs accountable to consistent communication channels with their team.
• Guest
  
  Experience:
  
  Conduct regular quality assurance checks, audit performance to correct inconsistencies in execution, and maintain a culture of hospitality within the cafe.
• Financial Management:
  Review, provide feedback, and approve weekly schedules to ensure labor hours align with demands and stay within budgeted expenses; coach SCEOs on how to read and act upon Profit & Loss statements, and present and defend P&L during reviews for assigned cafes. Produce and assign Labor Models to assigned cafes.
• PARS & Inventory:
  Ensure accuracy in inventory counts and review and approve Orders & PARS Inventory Worksheet for all assigned cafes.
• Partner Management:
  Represent Saxbys as the main point of contact for College & University Campus Partners, Dining Service Partner leads, Auxiliary Services, Residential Life, etc., to ensure day-to-day operations run smoothly and maintain Campus Resource Guide with up-to-date information.
• Cafe Openings:
  Manage café setup and initial grand openings as the Operations lead, working closely with all departments to ensure a successful start.
• Local and Competitive Marketplace:
  Stay current with industry trends, local competitors, and community updates that may impact the business to proactively manage cafe operations.

• Marketing:
  Provide intel on opportunities on campus through research and communication with partners. Support SCEO through the refinement of the Campus Marketing Plan to focus efforts on highest potential ROI and ensure execution of key dates and deliverables.
• Head of Area Operations:
  Assist with academic partners, requested reports, and special projects.
• Recruiting:
  Nominate, vet, and assist internal student candidates in the SCEO pipeline, complete final interviews for candidates, and effectively communicate hiring needs to Campus Recruiters. Participate and collaborate on initiatives to increase the candidate pool.

This position oversees between 1-4 direct reports.

• All assigned cafes operate at or above…