Director of Financial Aid, Systems and Operations

Posting Details

Job Posting Number S388

Position Title Director of Financial Aid, Systems and Operations

Class Title

Regular or Contingent II Regular (PIN)

Desired Start Date

FLSA Exempt

Salary Range $105,000 - $115,000

Open Date 08/25/2023

Close Date

Open Until Filled Yes

• Responsible for the daily core operations for financial aid services and the management of the People Soft/ SFP platforms,including all aspects of importing/exporting financial aid records/data, batch award processing, disbursing, reconciliation,beginning and end of semester/year clean-up processes, and returnto Title IV funds.
• Partner with the assistant director with strategic planning and budgeting processes.
• Oversee the set up and implement the People Soft/ SFP system foreach new academic year.
• Responsible for testing new patches and updates to People Soft/SFP software for the Financial Aid Module.
• Manage all aspects of student eligibility, including evaluation,online processing, all related record keeping, and student notification.
• Provide stewardship of the timely processing and reconciliation of our federal and state- based programs.
• Assist the assistant director as appropriate with the ongoingin-house staff training program and new staff training and with the development of broader professional training.
• Serve on various committees across campus to ensure that federal regulations and expectations are met by the college and that theneeds of financial aid students and the impact of various college programs, policies and procedures for this population are considered.
• Work with other Enrollment Services units, Student Accounts andother college units, as appropriate, to resolve student issues.
• Work in collaboration with the assistant director in reviewing,interpreting, and implementing new federal and state laws and regulations.
• Assist with updating the Financial Aid policies and procedures manual.
• Maintain memberships and participates actively in appropriate organizations and attends conferences and regular training sessions.
• Partner with business analyst to address the data requests and reporting as needed.
• Responsible for all FA system related access requests, both internally and with third party software systems.
• Performs other duties as assigned.

Bachelor’s degree required. Master’s degree preferred.

• A minimum five (5) years of experience in financial aid required with at least two years in a senior leadership role.
• - Demonstrated leadership skills and the ability to provide strategic direction to the financial aid team.
• Thorough understanding of federal Title IV law and regulations.
• Superior technology knowledge and experience required; specific interest in financial aid- related technology strongly preferred.
• Demonstrated excellent customer service experience, strong organizational skills, and ability to communicate.
• Ability to work independently and collaboratively.
• Proven ability to multi-task is required to address customer service, personnel, technology, and department specific issue soften at the same time.
• Performs other duties as assigned.

The Director of Financial Aid, Systems and Operations will work ina professional office environment with possible high-stress levels.

Must be flexible to adapt to fluctuating scheduling needs at thefront-facing counter, on the phone, and via chat. Excellent communication and customer service skills are required. Maintain the highest level of confidentiality of records and information.

Many times, referrals are made to this position when other staff orother areas of campus are unable to resolve issues.

An offer of employment is contingent upon successful completion ofa criminal background check and verification of credentials. Proofof US citizenship or eligibility for U.S. employment will be required prior to employment (Immigration Control Act of1986). Please be advised, COVID
-19 vaccinations are not required but are encouraged for faculty and staff to be employed at Bowie State University. This protocol is subject to change.

This position is Non-Union.

Relocation assistance may be considered.

BSU offers a generous benefits package, which includes 22 vacationdays, 13 holidays, 15 sick days; comprehensive health insurance and retirement options; flexible spending accounts, employee assistance program, accidental death and dismemberment insurance, and tuition remission for employees and their dependents at any of the University System of Maryland schools.