Branch Manager

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is hiring a Branch Manager II to join our team. The Branch Manager II is responsible for managing the branch office to meet the financial service needs of customers in the assigned community market area. The Branch Manager II leads a team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate, and develop your team of direct reports to achieve their full potential and meet business objectives set forth by the annual operating plan.

• Manage and oversee the daily operations of the branch.
• Work with management in establishing growth, sales, and profit objectives for the branch. Provide input regarding these objectives and to the way performance will be measured and controlled.
• Ensure the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Provide superior customer service through conversation to identify additional client needs.
• Serve as an active member of the office customer service team; answers in-person and telephone inquiries; may open new accounts and assists customers with changes as needed.
• Promote the growth of the branch office and to accomplish the objectives of attracting new business including recognizing sales opportunities for other banking products and service, cross-selling, and developing staff to maximize selling and service skill through consistent coaching and feedback.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Make Business Development calls to prospective new customers and to current customers to enhance their financial wellbeing.
• Develop strong partnerships with and Operations Leaders, Financial Advisors, Small Business colleagues and other line of business partners focusing on customer acquisition and deepening the relationship of current customers.
• Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
• Participate in community activities & networking events to promote the organization and to build relationships.
• Attend, Lead Branch Team huddles & meetings as scheduled.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence
• Monitor, approve, and manage employee timekeeping for payroll.
• Provide constructive and timely performance evaluations for positions directly supervise.
• Provide recommendations for promotion and salary adjustment as appropriate.
• Handles discipline and termination of employees in accordance with company policy.
• Partner with HR to recruit,…