Quality Manager

ELTA North America (ELTA NA) is a global leader in the design, manufacture and support of innovative electronic systems for the United States government.

Annapolis Junction, MD

The Quality Manager will be a proven leader with excellent problem‑solving and communication skills to manage the quality of company products and documentation. This individual will be responsible for leading the quality management system and be the key contact for customer quality topics. The position is responsible for using excellent communication and problem‑solving skills to discuss inspection results with those responsible for products.

Additionally the manager will inspect, test, and sample parts or assembled products to ensure compliance with specifications and will observe and monitor production operations and equipment to ensure conformance to specifications.

• Forecast needs, and design Quality Systems, Processes, and QMS improvements based on selected Quality Models -- ISO 9001, AS9100, Philosophies, Methodologies
• Drive continuous improvement in QMS
• Influence behavior and decision making to drive Culture of Quality within Elta North America.
• Use business tools and hold others accountable in their use
• Provide quality input to drive evolution of business processes
• Resource allocation and deployment w.r.t. Quality resources
• Evaluate effectiveness of systems, programs, training, and drive changes where needed
• Forecast need for quality improvement projects and align with business strategy
• Design audit plan
• Develop improvement plan based on overarching themes related to nonconformances (e.g. supplier interaction tools, new metrics)
• Drive improvements in products, suppliers, or systems to reduce/eliminate nonconforming material.
• Look for new tools that should be used to guide organizational decisions.
• Strategically work with Procurement and Engineering to scout out new suppliers so that they are identified and available when new needs arise.
• Manage the quality functions, ensuring adherence to and compliance with established company quality policies, practices, standard operating procedures, customer requirements and federal regulations.
• Drive the continuous improvement of the Quality Management System at ELTA North America, including assuring effective management reviews, complaint handling, nonconformance and corrective action system, change control, internal auditing, and manufacturing area support.
• Conduct Quality Audits.
• Interpret collected data, implement, and monitor data tracking, trending, and analysis of trended data.
• Prepare quality documentation of procedures and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, and corrective actions to explain that information to customers, employees, or company executives.
• Conduct Root Cause investigations and analysis and write Corrective Action responses
• Oversee the accomplishment and perform verification of required corrective actions, including supplier corrective actions.
• Work with procurement department and suppliers to resolve quality issues as necessary.
• Lead supplier assessments, qualifications, audits, and performance monitoring.
• Lead Material Review Board to facilitate timely disposition of nonconforming materials.
• Process owner for all First Article Inspections, typically performed in compliance with AS9102 Standard.
• Partner with Operations leadership to ensure Environmental Health and Safety requirements are met (e.g Chemical Information List, written Hazard Communication Plan, Hazard Communication and Safety Training)
• Drive completion of hazard assessments
• Administer training on topics of Quality, ISO 9001, (AS9100), IPC, etc.
• Effectively deliver tough message when needed
• Determine what quality training needs to be developed and deployed
• Use knowledge management to plan for and meet resource needs
• Predict and Prevent organizational and QMS risks related to quality
• Execute inspection plans using defined inspection methods (Receiving, In-Process, Final, Shipping).
• Interpret drawings, electrical schematics, wiring diagrams, and product/performance…