Operations Supervisor

Position Summary

Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management
  • Work effectively with store management and store crews.
  • Supervise the store’s crew by assigning, directing and following up on all activities.
  • Effectively communicate information both to and from store management and crews.
• Customer Service
  • Assist customers with questions, problems and complaints.
  • Promote CVS customer service culture (greet, offer help, and thank).
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Provide personalized customer service feedback and coaching (e.g., my Impact coaching; my Customer feedback; personal observations).
  • Maintain customer/patient confidentiality.
• Merchandise/Presentation
  • Price merchandise and stock shelves.
  • Support the planning and execution of displays, signs and inventory of weekly, promotional, and seasonal merchandise.
  • Support the planning, execution, and maintenance of off-shelf merchandise.

• Required
  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication, supervision, and influencing skills.
  • Ability to work a full-time flexible schedule, including early morning, overnight and weekend shifts, and overtime as needed.
  • Respond to urgent issues at the store when they arise.
• Preferred
  • Experience as a retail supervisor.
  • Education:
    
    High School diploma or equivalent (preferred but not required).

The typical pay range for this role is: $17.30 – $26.30 per hour. The actual base salary offer will depend on experience, education, geography and other relevant factors.

Eligible for a comprehensive benefits package including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.