Public Safety Aides at Bowie Branch Library

Job Details

Job Location:

Bowie Branch (BW) - Bowie, MD 20715 Position Type:
Hourly - Limited Benefits Education Level: High School Diploma or GED Salary Range: $20.00 - $23.00 Hourly Travel Percentage: 0-25% Job Shift: Days and Evenings Job Category:
Protective Service Workers

PGCMLS is seeking two (2) Public Safety Aides to help maintain a safe, welcoming, and respectful library environment, with a focus on supporting teens during busy after school hours. These positions provide a visible security presence, monitor the library and surrounding areas, and help address safety and behavior concerns in a calm and professional manner.

• Maintains a professional, approachable, and visible presence throughout the library.
• Walks through library spaces and grounds regularly to stay aware of activities and identify safety or behavior concerns.
• Helps create a safe, respectful, and welcoming environment for customers and staff.
• Builds positive relationships with customers and responds to concerns in a calm, respectful, and trauma-informed manner.
• Provides guidance about the Library’s Code of Conduct and uses verbal reminders, redirection, and de-escalation to address challenging behavior.
• Responds to safety concerns, incidents, and emergencies according to established procedures.
• Provides basic assistance to customers, such as directions to library spaces, and connects customers with the appropriate staff when additional help is needed.
• Keeps the Branch Manager or Person-In-Charge (PIC) informed of unusual situations, safety concerns, and significant incidents.
• Documents observations, actions, safety concerns, and behavior incidents clearly and accurately according to library procedures, including situations where a customer is asked to leave or law enforcement is involved.
• Communicates and works with emergency responders, including police, fire, and EMS, when they are called to the library.
• Assists with end of day procedures to help ensure the building is cleared and secure.
• Participates in committees, planning activities, meetings, and training.
• Represents and promotes the library while following applicable policies and procedures.
• Supports special projects and other assigned duties.

• High School diploma or G.E.D.
• Experience in public safety, security, crisis response, or a related field preferred.
• Experience working with the public, preferably in a customer service or community setting.
• Experience working with teens and youth preferred.
• Training in conflict resolution, restorative practices, or trauma-informed practices preferred.
• CPR/First Aid certification or willingness to obtain.
• Strong communication and customer service skills.
• Ability to remain calm, fair, and professional in challenging situations.
• Commitment to creating an inclusive and respectful environment for all customers and staff.
• Ability to work independently and in a team environment.
• Proficiency with computers, standard office software, email, and security systems.

• Monday: 2:30 - 6pm
• Tuesday: 2:30 - 6:30pm
• Wednesday: 2:30 - 6:30pm
• Thursday: 2:30 - 6pm
• Friday: 2:30 - 6pm

• PGCMLS offers professional growth opportunities and a friendly, supportive work environment.