Senior ServiceNow Engineer

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

The Senior Service Now Developer serves as a dedicated platform developer within Inovalon’s Corporate IT Services organization, operating under a federated services model that supports enterprise administrators embedded across business units. This role is the primary driver of custom development, solution design, and architectural decision-making for Service Now integrations across the enterprise. The position supports a client-facing function with growing demand, an active backlog, and expanding pipeline, making platform expertise and delivery velocity critical to team success.

• Design, architect, and implement custom Service Now solutions including application modules, workflows, catalog requests, and integrations, with a focus on scalable, enterprise-grade delivery;
• Own the end-to-end feature release process, ensuring operational excellence through monitoring, telemetry, documentation, and retrospective and root cause analysis processes;
• Develop and maintain integrations between Service Now and third-party systems using APIs, REST and SOAP web services, LDAP, SSO, Mid Server, and email-based workflows;
• Customize the Service Now platform including screen tailoring, workflow administration, report setup, data imports, and custom scripting;
• Maintain Service Catalog Items and Knowledge Bases to ensure accuracy and usability across the enterprise;
• Balance short and long-term technical needs, producing secure, efficient, and maintainable code that adheres to industry standards;
• Drive adoption of engineering best practices and effectively coordinate parallel work streams within and across teams;
• Provide technical leadership and mentorship, fostering a culture of platform excellence within the Service Now ecosystem;
• Collaborate with IT Service Management, business unit stakeholders, and corporate leadership to translate business requirements into platform solutions;
• Identify and implement platform improvements proactively, applying strategic thinking to ensure solutions scale with organizational growth;
• Perform technical configurations, maintenance, and housekeeping tasks to ensure platform health and data integrity;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

• Minimum 6 years of Service Now development experience in enterprise environments;
• 5 or more years of experience with relational databases, including development and performance optimization;
• Deep proficiency in Service Now platform customization, administration, and configuration including Service Catalog and Service Portal;
• Strong command of HTML, Angular, JavaScript, SQL, AJAX, JSON, XML, CSS, and REST and SOAP APIs;
• Proven track record designing and delivering integrations between Service Now and external applications;
• Hands-on experience with recent Service Now releases including Yokohama and Australia;
• Experience with code versioning tools such as Git, Serena, or SVN;
• Familiarity with Agile methodology; ability to manage sprints and stories in hybrid…