Billings​/Receivables Accounts Specialist

Billings/Receivables Accounts Specialist

Department:
Office of Student Billing & Account Services

Locations:
Bowling Green, KY

Posted:
Mar 31, 2026

Closes:
Apr 20, 2026 - 9:55 AM EDT

Type:
Full-time

.: 999969

Position ID: 198714

Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16,293 students and nearly 2,612 faculty and staff employees.

Western Kentucky University is committed to empowering its campus community. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our ever-evolving communities.

Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU’s main campus is in Bowling Green, KY - a city with approximately 70,000 residents. Our population is ethnically diverse, with more than 85 languages spoken in and around Bowling Green, and people from 35 nationalities call our community home.

Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU’s strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid‑time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided.

Learn more about WKU and Bowling Green /about.

The Office of Student Billing and Account Services at WKU is seeking applicants for the position of Billings/Receivables Accounts Specialist. This individual will be responsible for a variety of administrative, clerical, accounting and customer service duties to assist the Office of Student Billing. The position will report directly to the Associate Director for Student Billing.

The following duties are customary for this position and are not to be construed as all‑inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.

• Provides high quality customer service while assisting students, parents, faculty and staff members at the front counter, on the phone and via email
• Researches and resolves concerns or discrepancies
• Works with complex situations which require in‑depth analysis
• Posts payments to student accounts
• Counts and reconciles cash drawer and daily work
• Assists with collections and monitors payment agreements
• Reviews and audits accounts to include processing of refunds, working with multiple outside agencies and reconciling
• Reconciles amounts received or owed by comparing invoices to POs or other records.
• Performs administrative and clerical tasks to include word processing, record‑keeping, data entry and filing
• Represents the Office of Student Billing at the Topper Orientation Program, Head for the Hill and other applicable campus events. Presents Student Billing information to parents and students as well as provides a question and answer session at such events
• Required to recall and understand information and procedures from multiple departments on campus
• Other duties as deemed necessary

• Initiative, independent judgment, problem‑solving, and decision making in response to multiple demands and circumstances
• Ability to work in a fast‑paced team environment with frequent interruption and to manage multiple tasks simultaneously while maintaining a high level of accuracy
• Ability to work in stressful and difficult situations
• Self‑motivated and directed individual with strong analytical skills and acute attention to detail
• Effective in analyzing a situation and determining a suitable…