Accounts Receivable Specialist

Job Title:

Accounts Receivable Specialist

Department:
Finance & Accounting

Pay Range: $24-$27/hr

The Accounts Receivable Specialist is responsible for the collection of past due accounts, applying customer payments in a timely and accurate manner as well as investigation and problem solving for billing and payment issues on all assigned accounts. A critical component of this position is to provide support to peers and management with a “can do attitude” displaying work habits that demonstrate a willingness to take initiative, help co-workers, an adaptability to changes and accepting new assignments.

• Process and post customer lockbox cash receipts, wire transfers and credit card payments.
• Prepare special A/R customer reports as needed.
• Investigate cash application issues to solve internal and external problems.
• Communicate and log customer pre-payments received for new orders.
• Complete set-up of new accounts and update customer billing and invoicing data as needed.
• Register and manage online billing portals to facilitate payment from customers.
• Receive inbound calls and initiate outbound calls to/from internal and external customers.
• Assist with credit holds, hold releases, and daily credit hold reports.
• Assist with month-end close duties and work later hours on closing day.
• Collect delinquent accounts in accordance with company policy and email account summaries as needed to customers.
• Review aged trial balance to identify priority level of collection and appropriate notice.
• Report high risk or non-responsive accounts to management for review.
• Research customer invoice discrepancies and collaborate with team members as needed to resolve.
• Identify areas/opportunities for continuous improvement.
• Cooperatively provides hands-on job function training to co-workers as needed.
• Must understand and comply with Safety, 5S, ISO, and other corporate programs, initiatives and procedures.
• Dependable and consistent attendance is critical for team performance and productivity.
• Other special projects or duties as assigned.

1-2 years of accounts receivable and collections experience and/or training, or equivalent combination of