Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We believe grief is a natural and beautiful part of the human experience and are committed to providing compassionate and personalized support.

Full-time

The Administrator role at Everstory is multi-faceted. You will create a customer-focused environment through answering phones, scheduling appointments, onboarding team members, and assisting location leadership. Your responsibilities include:

• Contract processing and quality control, verifying that all contracts are valid before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits, including trips to the bank for actual cash deposits.
• Cemetery daily processing of IOAs (Interment Order and Authorization) following company standards and policies.
• File maintenance and record keeping: updating customer files, scanning documentation, and maintaining records of memos, e‑mails, corporate policies, and programs.
• Human Resources: coordinating onboarding responsibilities as needed.
• Accounts Payable: ensuring all bills are paid promptly and processing purchases and invoices through the current system.
• Deeds and certificates: providing them to Sales Management weekly, logging and processing according to location and state guidelines, and handling Trust Certificates.
• Work and Memorial Orders: ordering memorials when Paid in Full and managing work orders for Park Services.
• White Board Meetings: participating in daily meetings between Administration, Maintenance, and Sales.
• Reporting: including Trust, state‑required, and month‑end processing.

• Multi‑line phone skills, filing skills, typing 40 wpm with minimal errors, and basic math and computer skills (Word, Excel, or Google equivalents).
• Customer focus: ability to abide by all company policies, keep confidential information secure, and deliver excellent customer service.
• Team focus: proficient organizational skills, ability to multitask efficiently, work independently or as part of a team, and meet deadlines.
• Valid state driver’s license and access to a personal vehicle for some locations.
• High school equivalency required.
• Minimum of one‑year experience in administration or customer service.

Everstory Partners offers a competitive benefits package for full‑time employees, including medical, dental, 401(k) with a company match, life insurance, short‑term and long‑term disability, vision, tuition reimbursement, employee discount programs, generous PTO, volunteer opportunities, and more.

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

$18.00 - $20.00 per hour