Patient Scheduling Coordinator

Location & Schedule

Kettering, OH – Fully Remote after orientation.

Salaried at $18.00/hr work schedule:
Monday‑Friday 5:00pm–9:00pm EST (One weekday evening off) and Saturday & Sunday 8:00am–6:00pm EST.

As a Patient Scheduling Coordinator with Alternate Solutions Health Network, you support our home‑care and hospice teams by ensuring timely, accurate visit scheduling and exceptional patient service.

• Medical, dental, and vision insurance (flexible plan selection)
• Paid time off
• 401(k) participation with company matching
• Company‑paid life and disability insurance
• Employee Assistance Program

• Customer Service – Respond promptly and courteously to patients’ inquiries or problems and collaborate with supervisors on client concerns or complaints.
• Operations – Manage daily workflow in the company database, and process daily and weekly reports.
• Policies – Follow Medicare guidelines including LUPA, re‑assessment, and 13/19 supervisory visits.
• Collaboration – Match patients with field staff by determining the best fit in clinical skill sets and personality.
• Compliance – Address missed, declined, unverified, and reassigned visits with field staff.
• Teamwork – Support co‑workers and participate in on‑call requirements.

• Compassionate communicator with a positive attitude.
• Patience when working with patients, families, physicians, and coworkers.
• Attention to detail and observant of directions.
• Problem‑solving and solution‑oriented mindset.

• High‑school graduate or equivalent; associate’s degree preferred.
• At least one year of experience in the health‑care industry, preferably in home care.
• Capable of all physical demands of the role.

We are an Equal Opportunity Employer. Alternate Solutions Health Network will never ask a candidate to provide money for work equipment or network access during the application process. If you receive a request for such a payment, please contact jen for verification.