Coordinator, Registrar Operations

Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16,293 students and nearly 2,612 faculty and staff employees.

Western Kentucky University is committed to empowering its campus community. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our ever-evolving communities.

Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY - a city with approximately 70,000 residents. Our population is ethnically diverse, with more than 85 languages spoken in and around Bowling Green, and people from 35 nationalities call our community home.

Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided.

Learn more about WKU and Bowling Green /about .

Under direction of the Associate Registrar, the Administrative Assistant provides front-desk and customer service support for the Registrar's Office while assisting with registration, student verifications, payments, student worker supervision, and other administrative and records-related processes. Specific duties and responsibilities of this position include the following:

• Serve as the primary front desk and telephone contact for the Registrar's Office, providing professional and timely assistance to students, faculty, staff, and visitors.
• Process registration-related requests and transactions in Banner, including KIIS registration, departmental registration requests, WX drops, honors augmentation, and other registration and student record activities in accordance with established policies and procedures.
• Process education and enrollment verifications, including good student discount and deferment forms, while providing general administrative support to the Registrar's Office by responding to inquiries, processing miscellaneous forms and items received through the Registrar's email inbox, and assisting students and members of the campus community with in-person needs.
• Supervise and coordinate student workers, including hiring, scheduling, assigning daily tasks, and providing direction and support.
• Receive and process in-person payments for transcript orders and other Registrar's Office services requiring payment; prepare and process related money transmittals in accordance with established cash-handling and university procedures.
• Process and manage Blackboard course merges in accordance with established procedures and deadlines.

• Bachelor's Degree
• Demonstrated record of reliable and consistent attendance, punctuality, and dependability, with the ability to maintain regular work hours and provide dependable front desk coverage.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet established deadlines.
• Ability to handle confidential student information in accordance with FERPA and institutional requirements.

Hourly Rate: $18.00

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, may contact the Office of…