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Data Analyst

Call Center Analytics & Operations Analyst

Job in Bowling Green, Warren County, Kentucky, 42103, USA
Listing for: Cengage
Full Time position
Listed on 2026-03-06
Job specializations:
  • Business
    Data Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading educational technology company in Kentucky seeks a Call Center Operations Analyst to enhance customer support through data analysis. The ideal candidate will possess strong analytical skills and collaborate with leaders to improve service quality. Responsibilities include analyzing performance data, developing insights for operational excellence, and supporting training initiatives.

This role offers a competitive salary and a bonus opportunity based on performance.
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