Operations Analyst

Operations Analyst

Pay Rate:
The annual base salary range for this position is $50,000-$80,000. The salary is a general guideline only and will be adjusted based on position, responsibilities, experience, education, training, and skills.

Location:

Remote, USA

About the Role:

This position falls under Sawdey MSD’s Managed Services Division. The Operations Analyst will support client relationships from an operational and financial perspective, providing analytical support, procurement, invoices, and business‑development assistance.

• Reconcile client agreements and invoices with user, workstation, license, and other counts.
• Obtain quotes from vendors/distributors and order equipment and licences for clients and Sawdey.
• Prepare sales and purchase orders related to clients and Sawdey.
• Assist with client invoices and invoice emails, and draft new MSD contracts and modifications.
• Perform analysis of resources and time needed to support clients.
• Conduct financial modelling and analysis, including profitability, resource estimation, and projections.
• Review, approve, and manage Sawdey MSD employee time entries and timecards.
• Train staff on time entry, timecards, and operational procedures.
• Reconcile and allocate MSD expenditures.
• Support business‑development activities such as pricing, proposal preparation, and prospective client outreach.
• Respond to requests for quote/bid.
• Maintain records and SharePoint sites.
• Assist with vendor, partner, and client billing.
• Support risk‑management processes, including vendor due diligence.
• Prepare internal and external briefs.
• Evaluate and recommend AI‑driven operational optimisations.
• Support project‑management related activities.
• Assist with asset and inventory management for Sawdey and clients.
• Handle incoming client or vendor calls.
• Assist with interviewing MSD Operations Team candidates.
• Oversee MSD Operations interns and mentor team members.
• Adhere to CMMC requirements.
• Contribute to proposal development as needed.
• Perform other assigned duties.

• Zero to six years in finance, operational analysis, program management, procurement, or related field.
• If zero years of experience, a bachelor’s degree in Business Administration, Finance, Operations, or related field is required.
• Preferred experience:
  
  reviewing time entries and timecards.
• Preferred experience:
  
  using Excel and pivot tables for financial analysis.
• Preferred experience:
  
  vendor/distributor interactions and payments.
• Preferred experience:
  
  reconciling expense purchases.

• Bachelor’s degree in Business Administration/Management, Finance, Operations, or related field highly preferred; required if zero years of experience.

• Effective communication with customers and fulfillment of all duties outlined in contract.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Collaboration with corporate employees, clients, and colleagues in a professional manner.
• Accurate daily time entry for all tasks.
• Ability to explain technical information to non‑technical audiences.
• Self‑motivated, self‑directed, and able to work with minimal supervision.
• Exceptional attention to detail.
• Participation in an on‑call rotation.
• Use of personal smartphone for job‑related tasks as needed (calls are made via Microsoft Teams extension).

• Must pass a favorable background check.

U.S. citizenship is required to comply with CMMC and U.S. government contract obligations.

• Competitive medical, dental, vision, and HSA with employer contributions.
• Dependent‑care FSA and Transit FSA.
• Excellent PTO package.
• Immediately vested 401(k) with employer matching.
• Employee Assistance Program.
• Employee referral program with compensation.
• Additional compensation for on‑call duty weeks, including premiums for Federal holidays.
• Paid training and tuition reimbursement, mentorship, and internal career advancement.

Sawdey Solution Services is an ISO 9001 certified, CMMI‑SVC v2 Level 3 appraised corporation specializing in cybersecurity and operational support for government, commercial, and nonprofit clients. It is a Women‑Owned/Service‑Disabled Veteran‑Owned Business operating since 2001.

We are a Disabled‑Veterans‑41 CFR 60 1.4, Equal Opportunity Employer. We do not discriminate against any individual on the basis of race, age, sex, color, disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status.