Benefits Coordinator

Position Overview

The Benefits Coordinator is responsible for resolving escalated and complex benefits questions and concerns from the Benefits Call Center Representative, working closely with vendors and internal teams to ensure accurate, timely, and effective issue resolution. They process third‑party vendor invoices and address minor discrepancies. The coordinator also handles the documentation, processing, and reconciliation of weekly benefit premium payments for employees on leave of absence and assists with required filings and documentation, such as QMCSO.

Additionally, they ensure all benefits programs comply with federal, state, and local regulations, including ERISA, ACA, and HIPAA.

• Resolve escalated and complex benefits questions and concerns from the Benefits Call Center Representative, coordinating with vendors and internal stakeholders to ensure accurate, timely, and effective issue resolution.
• Process third‑party vendor invoices on a timely and accurate basis, ensuring that all data is correctly entered into the system.
• Research and resolve minor discrepancies or errors related to invoice amounts and vendor details.
• Document, process, and reconcile weekly all benefit premium payments for employees on leave of absence.
• Ensure carriers have accurate demographic and structure‑related data at all times.
• Support the administration of the company’s education programs, including education assistance requests, invoicing, and other tasks.
• Assist with required documentation and filings, such as QMCSO.
• Ensure benefits programs comply with federal, state, and local regulations (e.g., ERISA, ACA, HIPAA).
• Other duties as assigned.

Yes:
Minimally, as required (Typically less than 10%)

US-KY-Louisville

303 N. Hurstbourne Parkway

Louisville, KY

• Competitive salaries and weekly pay
• 401(k) Company Match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• Health, vision, dental & life insurance kick in on the first of the month after your start date
• First‑time home buyers’ program
• HSA/FSA
• And so much more!

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal‑opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.