Customer Training Specialist

Employer Industry: Cybersecurity and Software Solutions

• Salary up to $88,000 USD (for USA-based roles)
• Immediate participation in a comprehensive benefits program including health, dental, and retirement matching
• Generous paid time off and equity grant
• Opportunity for career advancement and growth within a fast‑paced, innovative company
• Remote work flexibility within the United States and Canada
• Supportive and inclusive company culture that values collaboration and feedback

• Collaborate with Project Management and customers to understand business needs, user roles, and workflows
• Propose, tailor, and secure customer buy‑in for customized training plans that support deployment and adoption
• Deliver dynamic and engaging virtual training sessions using various instructional methods
• Adapt training content to different skill levels, use cases, and audiences to ensure effective learning outcomes
• Collect and analyze customer feedback to continuously improve training content and delivery

• 2+ years of experience in a customer‑facing role such as customer support, onboarding, or training, ideally within a Software as a Service (SaaS) environment
• Proven ability to facilitate engaging virtual training sessions and present complex concepts to diverse audiences
• Strong communication, collaboration, and interpersonal skills
• Effective time management and problem‑solving skills, capable of managing multiple customer engagements simultaneously
• Analytical mindset with experience evaluating training effectiveness through metrics and feedback

• Familiarity with Learning Management Systems (LMS) and Customer Relationship Management (CRM) tools
• Familiarity with 1
  
  Password or other password management tools

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