Universal Banker - Float

Universal Banker - Float

Regular Full Time 5.16 UBs Greenup, Greenup, KY, US

3 days ago Requisition

We are seeking a dedicated Universal Banker who will travel to various branch locations to deliver excellent customer service, execute consumer loans, and sell cross‑sell banking products.

The position provides excellent service to customers in accordance with Peoples Bank policies. The role involves opening deposit accounts, handling CSR transactions, selling and cross‑selling bank products and services, generating and executing consumer loans, and resolving customer service issues. The Universal Banker will perform sales and service activities in branch locations, contribute to the success of the banking center by identifying opportunities for sales referrals, and refer customers to the appropriate source or channel to address their needs.

• Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet customers by name, possess knowledge of account ownership, and respond promptly to correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error records in line with policy and correct outages as needed.
• Process complex multi‑step transactions.
• Research and offer solutions to resolve customer issues using knowledge of the organization and follow up with customers on resolution.
• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
• Acquire, use, and maintain consumer lending product knowledge, and generate and execute consumer loans, lines, and deposit products.
• Be self‑motivated and assertive with the ability to perform well in a sales environment and interact professionally with customers and team members.
• Turn service encounters into dialogue‑based meetings to uncover other needs.
• Consistently meet or exceed sales referral goals set by management and maintain a thorough working knowledge of the full range of products and services offered.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for selling and cross‑selling bank products and services.
• Consistently complete required training for all bank and branch policies and procedures.
• Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents, and procedure manuals; speak effectively before groups of customers or employees.
• Define and offer solutions to resolve problems; use knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Make sales calls via phone or Zoom to clients and/or prospects weekly to meet calling goals of the branch and record those calls in Salesforce.
• Interpret data to evaluate acceptable lending ratios and product and service opportunities.
• Meet scheduled working hours as designated by manager to ensure effective branch functionality.
• Meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.

• High School Diploma or GED.
• Minimum 1‑year work‑related experience in customer service.
• Ability to work in a fast‑paced environment with high accuracy and attention to detail.
• Proficient in basic computer operations and standard applications; ability to learn job‑specific software quickly.
• Proficient knowledge of Windows and Microsoft Office (Word and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Daily reliable and timely transportation due to consistent travel to various branches.
• Role requires consistent standing and the ability to bend or squat to access night drops, coin machines, vaults, ATMs, etc. based on branch setup.
• Ability to lift up to 25 lbs consistently.
• Travel to attend internal education and meetings; overnight stay may be required; travel to fill in at other branches as needed.
• Pass background and credit…