Service Advisor

Mark Porter Auto Group is seeking a dedicated and customer-focused Service Advisor to join our team in Jackson, OH. The ideal candidate will act as a liaison between customers and our service department, ensuring that each customer receives exceptional service and timely updates on their vehicle maintenance and repairs.

• Greet customers and gather detailed information about their vehicle service needs.
• Communicate clearly with customers regarding service recommendations, costs, and timelines.
• Coordinate with technicians and service managers to schedule repairs and maintenance.
• Maintain accurate records of services performed and customer interactions.
• Follow up with customers to ensure satisfaction and address any concerns.
• Process service orders and manage customer payments efficiently.

• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Prior experience in automotive service advising or related customer service role preferred.
• Strong organizational skills and attention to detail.
• Basic knowledge of automotive terminology and services is a plus.
• Proficiency with computer systems and scheduling software.

• Opportunities for professional growth and development.
• Supportive and collaborative team environment.
• Comprehensive health and wellness benefits.
• Employee discounts on services.

Porter Jackson, Inc is a trusted name in the automotive industry, committed to delivering high-quality service and customer satisfaction. Located in Jackson, OH, we pride ourselves on our professional approach, community involvement, and dedication to excellence in every aspect of our business.