Customer Service Specialist

Job Description

Greif is a global leader in performance packaging located in 40 countries. This role is for a Customer Service Specialist in a manufacturing environment.

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization’s service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience.

Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday).

• Interact with customers and Greif Sales to provide intermediate-level support and complex information on products and services.
• Maintain customer accounts and records of customer interactions with details on inquiries, complaints, or comments.
• Communicate pricing, shipping dates, and appropriate order information to the customers to ensure order fulfillment and satisfaction.
• Work with Accounting, Sales, and Brand Management to set pricing, credits, and shipping details for new and existing customers.
• Collect and enter orders for new or additional products or services through ERP System (LN).
• Maintain ship and samples logs to identify orders ready for scheduling.
• Arrange transportation of loads to ship or receive via Blue Jay, working closely with the Logistics Team for issues or problems.
• Reconcile orders and records, creating a cradle-to-grave order packet to identify purchase order, order acknowledgment, and invoice/billing.
• Verify billing in the ERP System, investigating potential issues behind billing errors.
• Weekly review and sign off of shipping variations and authorizations for Accounting.
• Provide historical data on customer orders, making recommendations for stock orders based on customer order history.
• Conduct monthly inventory entry into ERP System for counted materials.
• Assist Production with records maintenance, labels creation, and filing.
• Assist with problem‑solving and root cause analysis for late deliveries and other customer issues.
• Participate in Plant Safety Activities, CBSQ, Safety Observations, Safety Training.
• Perform other duties as assigned.

• Demonstrated skills in verbal and written communication.
• Proficiency in MS Office Suite and knowledge of ERP Systems (LN a plus).
• Basic knowledge of office equipment (i.e., copiers, fax machines, calculators, etc.).
• Good organizational and data entry skills.
• Attention to detail.
• Self‑starter that can work with minimal supervision.

The pay range for this position is $24.18 - $41.20. Typically, a competitive wage for new hires will fall between $27.00 to $30.00. Offers for this position may vary based on market data and other factors such as job‑related knowledge, skills, experience, and geographic location. The position may also be eligible for a short‑term incentive.

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy.