Customer Service Universal Agent

Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?

If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.

OUR NEXT CLASS ANTICIPATED START IS:
Tuesday, July 8, 2025

(date and time subject to change)

Apply now to be considered.

• Competitive hourly wage with free/discounted services
• Award-winning, positive work environment
• Benefit eligibility on your first day with low employee premiums that are far better than the industry average
• Free Company services such as Internet, video, and telephone through Armstrong Cable. What’s even better is you can enjoy discounted services from our affiliate companies
• Opportunity for advancement
• Employee recognition programs
• 401(k) plan participation

• Resolve routine inbound and limited outbound customer inquiries over the telephone
• Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
• Proficient handling of video product troubleshooting, and product attributes.
• Accurately enter service call information including communication of troubleshooting steps performed.
• Isolate customer issues and field requests regarding our Cable Telephony product.
• Responds to customer concerns/requests, explains available options, and meets call quality expectations.
• Promote sales by explaining available services.
• Use provided training materials and job tools to quickly and accurately resolve customer issues
• Other functions that may be assigned

• Technology-related certifications or accredited degrees preferred.
• Understanding of traditional Ethernet and wireless networks as well as MoCA networks.
• Strong typing, verbal and written skills are necessary for success.
• Familiarity with desktop and mobile operating systems as well as security software packages.
• Experience with third-party entertainment platforms and services preferred.
• Ability to quickly and effectively adapt to changes in the work environment.
• Coachable person who is eager to learn new skills and take on new responsibilities.
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts.
• Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4

Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.