Customer Service Assistant ; PN

Organization

Workers' Compensation

William Green Building 30 West Spring Street, Columbus , United States of America-OHIO-Franklin County-Columbus

$23.65/hr

Full-time

Work Hours:

8:00am to 5:00pm

Customer Service

What You’ll Be Doing:

• Process and verify provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies.
• Contact providers, MCOs, and staff to resolve enrollment issues and obtain required documentation.
• Maintain and verify provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet.
• Manage Provider Enrollment intake queues (fax, email, and mail), perform completeness reviews, assign documents per policy, and process record updates and returned mail.
• Support unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Minimum of 9 months training or 9 months experience in office practices & procedures; public relations or customer service that included techniques for handling difficult people; typing, keyboarding, data entry or word processing; operation of personal computer; or equivalent of the minimum qualifications listed above.

Job

Skills:

Customer Service

Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed; typing/keyboarding.

Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine); operation of personal computer or computer terminal.

Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e‑mail, in‑person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate;

collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.

Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable.

Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements beginning after five (5) years of state service.

The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws.

Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.