Field Support Representative – Diagnostic Imaging

• Partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts
• Build customer relationships, solve problems, and support customer success in the field
• Visit customers daily and adjust schedules to support customer events and emergency practices
• Install IDEXX Diagnostic Imaging Systems for customers
• Train veterinary clinic staff on best practices to maximize system performance
• Support critical customer visits with onsite technical troubleshooting
• Plan and strategize customer visits using multiple programs
• Serve as an IDEXX ambassador and trusted customer advisor
• Manage schedules according to customer needs while focusing on professional development and growth
• Travel by air and car within the assigned territory and occasionally outside it

• Valid driver’s license required
• Residency in the East Ohio Valley & Pittsburgh regions, preferably the Cleveland or Pittsburgh area
• Willingness to travel within and occasionally outside the assigned territory
• Ability to build and maintain customer relationships
• Strong communication and collaboration skills
• Planning and prioritization skills
• Effective listening skills and ability to adapt approach to different situations
• Comfort learning and using computers, tablets, and smartphones
• Computer networking experience is a plus
• Ability to extend, reach, manipulate objects, controls, and tools
• Ability to occasionally climb, balance, bend, stoop, kneel, or crouch
• Ability to lift, move, and carry up to 60 pounds
• Specific vision abilities including close vision, color vision, depth perception, and focus adjustment
• Hearing acuity sufficient for telephone and in-person communication
• Ability to communicate effectively in English
• Ability to travel, drive for extended periods, work within the assigned area, and work with or have contact with animals
• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience strongly preferred

Demonstrates strong customer relationship management and technical support capabilities, with a focus on training veterinary staff and troubleshooting diagnostic imaging systems. Proven ability to plan and prioritize customer visits while effectively communicating and collaborating with diverse teams.

• Veterinary Clinic Experience
• Customer Relationship Management
• Technical Troubleshooting
• Training and Leadership
• Planning and Prioritization

• Diagnostic Imaging Systems Installation
• Computer Networking
• Technical Support
• Problem Solving
• Customer Success Strategies

• Strong Communication
• Collaboration
• Effective Listening
• Adaptability
• Relationship Building

• Valid Driver’s License

• Veterinary Clinic
• Customer Support
• Field Sales
• Customer Events
• Emergency Practices

• Computers
• Tablets
• Smartphones