Receptionist, Customer Service​/HelpDesk

Job Description

NOW HIRING Receptionist / Customer Service Representative

Coshocton, OHMancan Staffing is seeking a professional Receptionist / Customer Service Representative for a well-established company in Coshocton. This is a full-time, Monday Friday position with no weekends or travel required! The primary responsibility of this position is serving as the company's front desk receptionist while also providing backup support to the Customer Service Department as needed. This role requires excellent communication skills, strong organization, and the ability to multitask while maintaining a professional and welcoming environment.

• Monday Friday
• 8:00 AM 5:00 PM

$16.00 hr / 18.00 hr

• Greet visitors and provide outstanding customer service.
• Answer, screen, and route incoming phone calls.
• Handle incoming and outgoing mail.
• Maintain a clean, organized, and professional reception area.
• File documents accurately and maintain organized records.
• Order office supplies.
• Email and mail customer invoices.
• Proof customer orders for accuracy.
• Shred confidential documents daily.
• Coordinate customer mailings, including mail merges and post office deliveries.
• Process public sales transactions, including cash, check, and credit card payments.
• Schedule appointments and meetings.
• Provide administrative support to other departments as needed.

• Serve as backup for the Customer Service Department during vacations and absences.
• Learn the company's products and customer service procedures.
• Process customer orders received by phone, email, and fax.
• Assist customers with pricing, freight, returns, and product inquiries.
• Prepare customer correspondence, including credits, debits, complaints, and return documentation.
• Build positive relationships with customers, sales representatives, and vendors.

• Minimum 3 years of office or customer service experience required.
• Previous experience in reception, customer service, sales, logistics, scheduling, inventory control, or a similar office environment preferred.
• Friendly and professional phone etiquette.
• Proficiency in Microsoft Word and Excel.
• Ability to learn the company's internal order entry software.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication skills.
• High attention to detail with accurate record keeping.
• Strong problem-solving and analytical abilities.
• Ability to work effectively with employees, customers, vendors, and sales representatives.
• Ability to learn and understand the company's products and applications.

Mancan is the only staffing company to offer our employees competitive benefits including direct deposit paycheck options, paid time off for holidays & vacations, life/health/dental insurance, career development/training, and 401(k) with company match!