Customer Relationship Management - Customer Service Representative

Job Description

Purpose Of the Job

The Customer Associate is the primary point of contact for largest retail customers, including The Home Depot, Lowe's, and Menards. This role partners with customers and internal Supply Chain teams to provide exceptional service, solve problems, and support business growth while strengthening position as the supplier of choice. This role is part of Customer Operations within the Supply Chain Team.

Reports to:

Retail Customer Service Team Leader

Span of Control:
Individual Contributor

Serve and Support Key Retail Customers

• Act as a primary customer contact for strategic retail customers, including The Home Depot, Lowe's, and Menards
• Build strong working relationships with customer contacts and develop an understanding of each retailer's business model, requirements, and operational expectations
• Collaborate with Sales, Planning, Manufacturing, Warehousing, Transportation, and other Supply Chain partners to ensure best-in-class customer service and execution
• Proactively identify and resolve customer issues while balancing customer satisfaction with business objectives
• Enter and manage orders accurately and efficiently in alignment with company service standards and

Minimum Qualifications:

• High school degree, Associates or Bachelor’s degree preferred

• SAP experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer
• Previous experience working on computers

• Fluency in Microsoft Applications (Word, Excel, Outlook, Teams, Power BI)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiative
• Critical thinking to proactively problem solves.

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.