Field Service Engineer

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Field Service Engineer based in Columbus, OH area and covering surrounding states

PLEASE READ!!!!
** THIS IS NOT A DESKTOP SUPPORT/IT POSITION**

** This position is for Field Service. Visiting various customers each day and carrying tools and test equipment.**

** Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC’s to resolve issues while onsite is required.**

Responsibilities:

• Install and service instrumentation with minimal supervision according to ISO and GMP standards, while providing thorough follow-up service to ensure customer satisfaction. This includes calling customers after service completion to verify all needs were met and documenting all service activities in compliance with GMP requirements.
• Maintain proper car stock inventory, test equipment, tools, and technical documentation. This responsibility extends to the proper maintenance and utilization of company vehicles according to Corporate fleet policy, ensuring all resources are ready for service calls.
• Display maturity and judgment in time management and expense control, keeping all travel and site visit expenses within established guidelines. This includes accountability for company-issued credit cards, travel advances, and management of spare parts inventory.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager. Effectively interface with other departments and managers to resolve customer issues promptly and thoroughly.
• Serve as a representative of BD by promoting and maintaining excellent customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment. This includes providing support that consistently meets BD's standards of superior quality service.

Minimum Requirements:

• Candidates must possess at minimum a High School diploma. This foundational educational qualification ensures basic academic competency necessary for understanding technical documentation, communication protocols, and problem-solving methodologies.
• A minimum of 3 years' experience troubleshooting instruments or components is required. This experience should demonstrate proficiency in diagnostic techniques, repair procedures, and familiarity with technical systems relevant to the position.
• Possession of a valid Driver's License is mandatory, as the position will require travel between client sites, service locations, or field installations to perform necessary technical work.
• C…