Game Attendant - Intercollegiate Athletics

Falcon Athletic Games Usher, Bag Checker, Credentials, and Game Day Parking Staff

Responsible for working home Falcon Athletic Games (Football, Hockey, Men's Basketball, Women's Basketball, Volleyball, and Gymnastics) and special events as an Usher, Bag Checker, Credential, and/or Game Day Parking. Provide a safe, customer-friendly environment. Provide exceptional guest service at Falcon Athletic home games and events.

• Communication
• Professionalism
• Teamwork

Primary responsibilities for Usher:

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• Monitor the actions of all patrons to enforce rules and safety protocols.
• Provide the primary level of guest assistance in the seating area.
• Allow or disallow access into the seating areas based on tickets and credentials.
• Help guests locate their assigned seats and report any ticketing problems to a supervisor.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt and friendly manner.

Primary responsibilities for Bag Checker:

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• Monitor the actions of all patrons to enforce rules and safety protocols.
• Allow or disallow access into the arena based on adherence to the prohibited items list.
• Must be very comfortable with the Prohibited Items list.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt and friendly manner.

Primary responsibilities for Game Day Parking Staff:

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• Greet all vehicles at parking lot entrances.
• Verify parking permits or take parking money for vehicles without permits.
• Direct cars to appropriate parking locations (general parking, permits, etc.).
• Money counting and making appropriate change in fast paced environment.
• Act upon all comments/complaints in a prompt and friendly manner.

Primary responsibilities for Credentials:

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• Monitor the actions of all patrons to enforce rules and safety protocols.
• Allow or disallow access into the arena based on adherence to the prohibited items list, credentials, and tickets.
• Create credentials for guests before arrival.
• Pass out credentials to designated guests.

ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.

ABLE TO WORK IN ALL WEATHER CONDITIONS.

Possess and maintain CPR, First Aid, and AED certification.

Ability to maintain a pleasant and mannerly demeanor when speaking with customers.

Comfortability with handling and responding to customer complaints.

Previous money handling and cash counting experience.

Ability to withstand continuous standing.

Responsible, dependable, works well with others, and enthusiastic.

High level of interpersonal communication skills.

Able to communicate on two-way radios.