Member Solutions Specialist

About the Position

We're looking for a detail-oriented Member Solutions Specialist to support a variety of transactional, card services, and risk-management functions. In this role, you'll help ensure accurate processing of member transactions, support debit/credit card operations, assist with the Premium Overdraft Program (POP), and provide excellent service to members and internal teams.

• Process daily ACH, RDC, A2A, and share draft files, including exceptions and adjustments
• Support debit and credit card platforms, troubleshoot card issues, and help prevent fraud
• Review new accounts, overdrawn accounts, and risk-related activity
• Assist with wire transfers, levies, garnishments, and regulatory compliance tasks
• Research and resolve account errors while maintaining confidentiality and accuracy

• Associate degree or equivalent experience
• 3+ years of related experience (financial institution, teller, or card services strongly preferred)
• Strong analytical, communication, and customer service skills
>

Proficiency with Microsoft Office and financial systems

You'll be part of a collaborative team that supports our members and upholds our Credit Union's mission and values. This role offers opportunities to learn, grow, and make a direct impact on member experience.