Universal Banker - Ashland, VA

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and simple definitions of each service.
• Identifies customer needs by listening for clues.
• Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Maintains a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology with the ability to discuss and enroll customers in self‑service options.

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services/balances ATM as needed.
• Utilizes the branch capture system.
• Follows policies and procedures to minimize operational errors and maintain proper workflow.
• Follows branch security and audit procedures and understands the function and operation of security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping customer unfamiliarity in mind.
• Resolves customer problems and complaints courteously and discreetly, directing difficult issues to appropriate sources.
• Views problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business.
• Provides a business card if not already given.
• Ensures branch records, reports, and correspondence resulting from customer development attempts are correct, timely, and properly distributed.

• Requires one year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrates expertise in the Teller II and basic FSR job functions.
• May assume additional responsibilities such as Vault Responsibilities or Back‑Up Vault Responsibilities.
• Performs other duties as assigned.

• High School diploma or equivalent.
• Experience:
  
  cash handling, sales, customer service; previous banking experience preferred.
• Knowledge: good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance…