Overdraft Administrator

Description

Responsible for the review and management of accounts that go into overdraft within established overdraft limits. Responsible for all aspects of the Courtesy Pay Repayment loan program. Specifically, the incumbent in this position is directly responsible for administration of the Courtesy Pay program for all offices of Farmers and Merchants State Bank as well as for the accurate and timely processing of customer transactions and for accomplishing individual production goals and for minimizing potential losses in the overdraft Courtesy Pay Program.

Direct and manage the collection of outstanding overdraft amounts up to a specific time frame and specific amounts. Internally this position involves extensive contact with account officers and collectors regarding account history, specific transactions, and problem resolution. Externally it involves extensive contact with customers regarding service issues. This role does not have any supervisory responsibility.

• Notify appropriate personnel of accounts in which items are scheduled to be returned if questionable as to whether it should be paid or returned.
• Manage placement of accounts in to or removal from the Courtesy Pay program, within bank’s guidelines.
• Process ILS import, mail out Courtesy Pay letters and provide daily and monthly reports.
• Review daily report of overdrawn accounts and accounts reaching the period for Courtesy Pay activation.
• Assist with development of programs to comply with financial institution requirements.
• Identify, develop, and recommend revision of internal standards, policy, operating procedures, and new programs to gain improved efficiencies.
• Monitor accounts, historical habits to ensure bank is protected from loss.
• Code and contact customers for Reg E opt out/opt in, also extract report, and review weekly.
• Extract system reports and notify customers when overdraft amounts are not rectified in timely fashion.
• Contact Customers by phone and mail regarding negative balances.
• Monitor repayment agreements and Courtesy Pay Repayment loans and notify customers when past due payments are not rectified in a timely manner.
• Review Code Return deposit and Fraud Accounts and contact customers when past due payments are not rectified in a timely manner.
• Chex Systems – entries of Charge Off and Recoveries
• Process account charge off for NSF and past due Repayment loans and send customer letter.
• Refer accounts for external collection processing as required.
• Assist customers in repayment agreements and Courtesy Pay repayment loans for outstanding balances.
• Review accounts and identify items that comply with refund policy.
• Process waivers, refunds. Balance and report out monthly.
• Review new accounts coding and recoveries.
• Review coding for Minor accounts.
• Process Bankruptcy coding on accounts, report filings to outside collections as needed.
• Maintain and review account changes.
• Complete Charge off and Recoveries Report monthly.
• Process Deceased Customer coding and notify Customer Care, and external collections as necessary.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
• Process External Collections Statements Monthly
• Extract Reports and Review Auto Charge off Process.
• Monthly NSF/Overdraft tracking for Cornerstone
• Closed account coding review spreadsheet monthly
• Quarterly reports to Risk Manager – Charge Offs over $2,500.00

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate or bachelor’s degree from college or university
• Experience with on-line loan applications.
• Experience with financial institution operating policies and procedures, especially regulatory and internal control requirements.

Valid Driver's License

Ability to read, analyze, and interpret general…