Crew Member, Hospitality ​/ Hotel ​/ Catering

• This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.
• General Responsibilities (All Stations)
• Deliver a safe and positive guest experience at all times.
• Follow and enforce park safety rules and operational procedures.
• Maintain cleanliness and organization of assigned areas.
• Communicate clearly and professionally with guests and team members.
• Adapt to changing business demands and station assignments.
• Demonstrate teamwork, accountability, and professionalism during each shift.
• Station-Specific Responsibilities
• Court Monitor
• Actively supervise attractions to ensure guest safety.
• Enforce safety rules consistently and respectfully.
• Identify and address unsafe behavior promptly.
• Assist with emergency response procedures as trained.
• Greeter / Park Support
• Welcome guests and provide directional assistance.
• Support guest flow and traffic management.
• Maintain cleanliness of public areas and high-touch surfaces.
• Monitor waiver completion and wristband compliance where applicable.
• Party Host
• Lead birthday parties and group events from start to finish.
• Manage event timelines and transitions.
• Deliver structured activities and high-energy guest engagement.
• Coordinate food and room setup.
• Party Coordinator
• Prepare party rooms and materials prior to events.
• Confirm party details and package inclusions.
• Address minor concerns and escalate when appropriate.
• Take and process guest orders accurately using POS systems.
• Provide product knowledge and suggest add-ons appropriately.
• Maintain a clean and organized service area.
• Follow cash-handling procedures.
• Prepare food and beverages according to brand standards.
• Follow food safety and sanitation protocols.
• Monitor inventory levels and communicate needs.
• Maintain a clean prep and kitchen area.
• Front Desk (Sales)
• Greet and check in guests efficiently.
• Assist with waivers, ticket purchases, and memberships.
• Serve as a brand ambassador by recommending memberships or enhancements that elevate the guest experience.
• Address guest questions and concerns professionally.
• Park Training
• Complete required onboarding and safety certifications.
• Participate in ongoing skill development.
• Demonstrate coachability and commitment to continuous improvement.
• Maintenance
• Assist with park cleaning
• Replace trampolines, padding, springs, etc. as needed
• Represent the brand positively in all interactions.
• Assist in attraction maintenance and care

• Must be 18 years of age or older.
• Availability to work evenings, weekends, and holidays as business needs require.
• Ability to follow safety procedures and operational guidelines.
• Ability to work in a fast-paced, high-energy environment.
• Previous customer service or hospitality experience is preferred but not required.
• Positive and professional attitude.
• Coachability and openness to feedback.
• Reliability and punctuality.
• Team-oriented mindset.
• Initiative and willingness to take ownership of assigned tasks.
• Ability to remain calm and respectful in busy or high-energy situations.
• Basic comfort with technology, including POS systems and scheduling tools.
• EDUCATION:
• No formal education requirement
• High schools students are encouraged to apply.
• PHYSICAL REQUIREMENTS:
• This position requires the ability to do the following, with or without reasonable accommodation -
• Ability to stand and move throughout the park for extended periods.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to communicate effectively in a loud indoor environment.
• Ability

Position Title:

Crew Member Department:
Operations

Reports To:

General Manager Status (FT/PT):
Part-TimeFLSA Status:
Non-Exempt Travel:
None

Location:

Onsite at park location

JOB SUMMARY:

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park. This role is designed to provide exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability.

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