IT Support Analyst

We are seeking an experienced IT Support Analyst to join the Optic, Payments/Credit, and DEX technology teams.

This role is responsible for supporting the setup, installation, and monitoring of payment terminals and related hardware/software systems.

The ideal candidate will have a strong background in POS systems and the ability to troubleshoot complex technical issues in a fast-paced environment.

• Direct field personnel in the installation of new payment terminal equipment and related hardware/software.
• Provide accurate verbal instructions for diagnostics and installations.
• Configure and upgrade software on newly installed devices.
• Proactively identify and resolve issues before they impact operations.
• Manage multiple support tickets, prioritizing based on urgency and impact.
• Complete special projects and additional duties as assigned by management.

• Bachelor’s degree in MIS, Computer Science, or equivalent work experience.
• Minimum 3 years of experience working with POS systems.
• Experience supporting POS systems including Site Server, Credit Server, and related technologies.
• Familiarity with fuel controllers, pumps, and CRINDs.
• Ability to troubleshoot and resolve complex issues across business units.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

• Experience maintaining and enhancing POS systems.
• Familiarity with POS data and functions such as items, barcodes, sales, voids, promotions, discounts, and payment methods.
• Experience testing new hardware/software and recommending improvements.
• Advanced support experience for escalated hardware/software issues.
• Strong verbal and written communication skills.
• High motivation, urgency, and a passion for quality control.
• Effective team collaboration and problem-solving abilities.

• Experience with POS systems.
• Experience with Gilbarco/Wayne Pumps and CRINDs.