Managed Services- Tier II

Overview

Managed Services – Tier II role at KiZAN Technologies

Location:

West Chester, OH (Hybrid or Remote) Must work in Eastern Standard Time zone (EST).

Employment Type:

Full-Time. Salary (based on experience): $60,000 - $90,000 annually.

$60,000.00/hr - $90,000.00/hr

• Serve as an escalation point for Tier I Analysts to resolve advanced incidents and service requests.
• Administer and troubleshoot Microsoft 365 services including Teams, Exchange, SharePoint, and Intune.
• Support infrastructure systems such as Windows Server, Active Directory, DNS/DHCP, and group policy.
• Configure, monitor, and troubleshoot network devices (firewalls, switches, Wi-Fi).
• Perform proactive system health checks, patching, and maintenance activities.
• Collaborate with vendors and project teams to ensure seamless issue resolution and client satisfaction.
• Document advanced troubleshooting steps and contribute to the knowledge base.
• Provide mentorship to Tier I staff to increase service desk efficiency.

• High school diploma required;
  Bachelor’s degree or Technical degree preferred.
• 3–5 years of IT support or systems administration experience.
• Advanced knowledge of Microsoft 365 administration and security models.
• Hands-on experience with virtualization platforms (VMware, Hyper-V) and cloud solutions (Azure).
• Strong networking fundamentals (TCP/IP, VPNs, routing, and switching).
• Microsoft certifications (MS-102, AZ-104, or equivalent) strongly preferred.

• Health Insurance:
  Medical, dental, and vision coverage to keep you and your family well.
• 401(k) Retirement Plan:
  Employer-sponsored plan with company contributions to help you plan for the future.
• Life & Disability Coverage:
  Company-paid life insurance, short-term, and long-term disability protection.
• Paid Time Off:
  Generous vacation plus 8 paid holidays and 1 floating holiday.
• Professional Development:
  Opportunities to learn new technologies, certifications, and career growth through Microsoft partnerships.
• Inclusive Culture: A collaborative environment that values diversity, innovation, and teamwork.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries: IT Services and IT Consulting

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