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Technology III - ServiceNow
Job in
Bowling Green, Warren County, Kentucky, 42103, USA
Listed on 2026-02-19
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Corporate Technology Employee Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Formal training or certification on Service Now platform concepts and proficient applied experience
- Demonstrated expertise in at least two Service Now Modules
- Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular)
- Has experience working on system integrations between Service Now and other applications using REST API
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- HR Service Delivery module experience
- Service portal experience
- Service Now Certifications
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
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