Information Technology Intern

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Information Technology Applications Intern

Information Technology Applications Intern
Bowling Green, KY

Internship

Description

Summary

Provides technical support to Computer
etwork and software users by performing the following duties.

45% Daily Operations

• Resolving simple and basic support issues.
• Documenting and tracking support issues using the Zendesk helpdesk application.
• Monitoring Zendesk helpdesk and incoming and outgoing telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues.
• Learning all IT Department standards and procedures.

35% Application/Software Support

• Assisting with the installation, configuration, or tuning of the system.
• Providing technical support and troubleshooting software application-related issues.
• Assists with application upgrades and maintenance, and coordinates with users and vendors as needed.
• Providing technical support and troubleshooting assistance on software application-related issues.
• Communicating with application vendors to resolve issues.
• Evaluating new software versions.
• Actively learns and builds understanding of core concepts related to the role.

10% Special Projects

Completes special projects as directed by the manager.

Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.

Requirements

Education and/or Experience

At least one year of related IT experience and/or training; or equivalent combination of education