IT Business Systems Analyst III - Power

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

As an IT Business Systems Analyst III, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems.

• Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems.
• Serves as the subject matter specialist and business partner between IT and business/end‑user team(s).
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards.
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information.
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards.
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using Service Now.
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle.
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives.
• Serves as the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on‑call support to ensure reliable operations and critical infrastructure uptime.
• Conducts routine site walks and system assessments; proactively identifies risk and implements preventative and corrective actions to maintain system availability.
• Installs, configures, and troubleshoots network and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments.
• Maintains accurate field documentation and asset tracking while ensuring compliance with safety, cybersecurity, and regulatory requirements.
• Other duties as assigned.

• High school diploma or GED and a minimum of twelve (12) years of IT experience.
• Associate’s degree and a minimum of eight (8) years of IT experience.
• Bachelor’s degree in an IT‑related field and a minimum of five (5) years of IT experience.

• Maintain a valid driver’s license and possess the ability to lift up to 50 pounds and work safely at heights.
• Be able to work on‑site five days per week during the initial onboarding period.
• Demonstrate excellent organizational and interpersonal skills with safety as the utmost priority.
• Proficiency in Microsoft Office applications and PC skills.