Information Technology Application Technician
Job in
Bowling Green, Warren County, Kentucky, 42103, USA
Listed on 2026-06-12
Listing for:
Houchens Insurance Group
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Summary
Provides technical support to Computer
etwork and software users by performing the following duties.
Full-time
45% Daily Operations- Resolving simple and basic support issues.
- Documenting and tracking support issues using helpdesk application.
- Monitoring Zendesk helpdesk and incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies.
- Evaluates and prioritizes projects and support issues.
- Learning all IT Department standards and procedures.
- Assisting with the installation, configuration, or tuning of system.
- Providing reports and data queries to management, users, vendors and other partners as needed.
- Providing technical support and troubleshoots software application related issues.
- Assisting with application upgrades and maintenance and coordinates with users and vendors as needed.
- Providing technical support and troubleshooting assistance on software application related issues.
- Communicating with application venders to resolve issues.
- Evaluating new software versions.
Completes special projects as directed by Manager.
10% DeterminationDisplays commitment and initiative to meet department and agency education goals as set forth in the organizations education program.
RequirementsEducation and/or Experience
At least one year of related IT experience and/or training; or equivalent combination of education and experience.
CertificationsMust be able to obtain designations and certification as set forth by the organization’s education plan.
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