Voice Engineer
Job in
Bowling Green, Warren County, Kentucky, 42103, USA
Listed on 2026-06-18
Listing for:
KellyMitchell Group
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Network Engineer, Technical Support, Systems Engineer, VOIP Engineer
Job Description & How to Apply Below
Overview
Voice Engineer position. This is a fully remote role within the United States, with a preference for candidates located near Louisville, KY.
Responsibilities- Administer and support Webex Contact Center configurations and day-to-day operations
- Manage PSTN connectivity, carrier relationships, number inventory, and number porting activities
- Build, maintain, and troubleshoot IVR workflows, call flows, queues, and routing strategies
- Support voice platform implementations, migrations, and contact center enhancements
- Investigate and resolve voice, routing, and contact center performance issues
- Partner with business stakeholders to improve customer experience and call handling efficiency
- Support integrations and operational initiatives across enterprise voice and contact center platforms
- Hands-on experience administering Webex Contact Center (WxCC)
- Strong understanding of PSTN, SIP, telephony, and voice routing concepts
- Experience designing and supporting IVR workflows, call flows, queues, and routing strategies
- Senior-level experience supporting contact center operations, implementations, or architecture
- Strong troubleshooting skills across voice and contact center environments
- Experience managing number porting activities, carrier coordination, and DID inventory
- Experience with Webex Contact Center Flow Designer
- Experience supporting enterprise voice platforms or cloud contact center environments
- Experience with contact center migrations or platform modernization initiatives
- Experience with Service Now integrations and API integrations
- Experience with Genesys, NICE CXone, Amazon Connect, or Five9
- Knowledge of skill-based routing and queue optimization
- Experience supporting multi-brand or multi-business unit environments
- Voice Architecture and Contact Center Design
- Problem Solving and Technical Troubleshooting
- Stakeholder Communication and Conflict Resolution
- Cross-Functional Collaboration
- Independent Ownership and Execution
Remote – United States. Preference for candidates located near Louisville, KY.
Compensation & Benefits- Pay Range:
The approximate pay range for this position is between $31.00 and $45.00. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. Local wage minimums apply. - Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
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