Service Desk Lead L1
Listed on 2026-06-18
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IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Role Overview
The Service Desk Lead L1 will work with IT hardware, networking, and desktop applications, with a focus on field services support and troubleshooting. The role will involve working in a field services support capacity, configuring, implementing, and maintaining IT assets, and resolving technical issues. The Service Desk Lead L1 will also have knowledge of Incident Management, Service Request management, and the DEPOT model.
WhatYou Will Do
The Service Desk Lead L1 will troubleshoot and resolve technical issues, configure and implement IT assets, and maintain IT systems. They will also work with the Service Now ticketing tool and have proficiency in Microsoft Desktop OS, desktop application related configurations, and troubleshooting.
Why It Might Be a FitThe Service Desk Lead L1 will be a good fit for someone with 3-5 years of experience in IT field services support, with a strong understanding of IT hardware, networking, and desktop applications. The role offers a range of benefits, including medical and dental benefits, disability insurance, paid time off, and other paid and unpaid leave options.
Requirements- Working experience with IT hardware such as desktops, laptops, printers etc.
- Basic networking knowledge
- Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
- Working knowledge of general IT related Business Administration Processes
- Experience working in a field services support capacity
- Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices)
- Knowledge of Incident Management, Service Request management, DEPOT model etc.
- Proficiency in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
- Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook
- Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.
- Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
- Working knowledge of Service Now ticketing tool
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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