Epic Population Health Analyst

Job Description Summary

The Senior Systems Analyst – Epic role is essential for designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. The role requires deep knowledge of healthcare workflows, system integration, and project management to ensure efficient operation of the healthcare system’s IT infrastructure.

• System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic builds that align with operational goals and policy. Create and maintain specifications, decision logs, and design documents for traceability and change control. Conduct gap analyses for upgrades, regulatory changes, or new initiatives.
• Project Management: Manage smaller projects related to system implementations and upgrades using waterfall, agile, or other methodologies. Lead project teams and project methodology.
• Training and Documentation: Create and maintain documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices.

• Configure records, master files, and tools (profiles, rules, security classes, workflows) aligned to approved design.
• Maintain environment parity and adhere to change management and build naming conventions.
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
• Provide go‑live and post‑live hyper‑care, including rounding, office hours, tip sheets, and at‑the‑elbow support.
• Manage service requests and incidents in a timely manner; meet SLAs through triage and root‑cause analysis.
• Provide advanced support for Epic, Workday, Kronos, and other applications.
• Collaborate with IT and clinical teams to integrate with other IT systems (e.g., Epic, 3rd party imaging, AI).

• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• Ensure data integrity and metric definitions are consistent across modules and stakeholders.

• Support regulatory readiness (CMS, Joint Commission) and audit needs.
• Embed privacy and security controls, including sensitive record handling and audit trails.
• Contribute to ITIL‑aligned incident, problem, change, and configuration management processes.

• Design and implement customized training programs aligned with organizational strategy and operational goals.
• Oversee maintenance, enhancement, and governance of the Care Connect curriculum.
• Ensure curriculum accuracy, consistency, and alignment with organizational priorities.
• Incorporate learner and stakeholder feedback into ongoing curriculum improvements.
• Oversee the build, maintenance, and readiness of training environments.
• Provide clear and timely communication related to system releases and upgrades.
• Manage end‑user training‑related requests and incidents with professionalism and efficiency.
• Evaluate, prioritize, assign, and resolve requests within established service expectations.
• Document incidents and resolutions to support a comprehensive knowledge base.
• Collaborate with IT and operational partners to identify trends and implement preventative improvements.
• Refine support processes to enhance service quality and user experience.

• Bachelor’s Degree in computer science, information technology, healthcare administration, or a related field.
• 5–7 years of experience in system analysis and support within a healthcare environment; alternatively, 10+ years of experience in lieu of a degree.
• Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle, or IT).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, and waterfall/agile project methodologies.
• Ability to…