IT End User Services Analyst
Job in
Bowling Green, Warren County, Kentucky, 42103, USA
Listed on 2026-06-27
Listing for:
Vertiv
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Role Overview
The IT End User Services Analyst provides foundational technical support to all users, assisting in analyzing and troubleshooting issues related to end-user computing digital assets. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.
What You Will DoRespond to service desk tickets, provide second-level user support for hardware and software issues, assist in hardware and software installation/configuration, and perform miscellaneous job-related duties.
Why It Might Be a FitThe successful candidate will have a basic understanding of Software Distribution and Patch Management tools, experience with ITSM systems like Service Now, and a medium lifting capacity.
Requirements- A+ certificate or 1-2 years' experience in an end user support environment
- 1-3 years of experience in MS Windows desktop operating system deployment
- Basic understanding of Software Distribution and Patch Management tools
- Experience with ITSM systems like Service Now
- Basic knowledge of network infrastructure and security principles
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