Systems Support Admin; Temporary, Part-time

BASIC

PURPOSE:

The purpose of this temporary position is to provide additional operational and system support to the Web Development team during periods of increased workload and ongoing project activity. This role will assist with system testing, documentation, and help desk ticket support to help maintain system stability and support business users.

• Support help desk operations by reviewing, assigning, updating, and resolving tickets as appropriate.
• Perform ticket clean up and backlog maintenance to ensure accurate status tracking and documentation.
• Assist with creating and maintaining system documentation, including SharePoint Online process and configuration documentation.
• Assist with functional and regression testing of web applications, workflows, and system updates, including SharePoint Online and K2 environments.
• Support administrative tasks such as SharePoint security group setup and maintenance under guidance.
• Collaborate with developers and analysts to identify issues, validate fixes, and support ongoing system improvements.
• Other duties as assigned.

• High School Diploma or GED required.
• Strong communication skills, both written and verbal.
• Technical proficiency with Microsoft 365 and SharePoint.
• High level of attention to detail and willingness to follow documented processes.
• General understanding of software applications, web systems, or IT environments preferred.

This is a temporary, part-time position.

An Equal Opportunity Employer M/F/D/V