System Engineer

We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support team. In this role, you will provide first-line technical support to our customers through various channels such as phone, email, and live chat. You will troubleshoot technical issues, diagnose problems, and resolve technical issues in a timely and efficient manner.

• Provide technical support to users via phone, email, and in-person in a professional and timely manner.
• Troubleshoot and resolve basic technical issues related to hardware, software, and network.
• Provide resolution or escalation of technical issues to the appropriate level of support.
• Document all customer interactions, technical issues, and solutions in a clear and concise manner.
• Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.
• Continuously expand technical knowledge and skills through self-education and training opportunities.
• Ability to multitask and prioritize effectively.
• Collaborate with other members of the IT team on projects and initiatives.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• 1-2 years of experience in a technical support role.
• Strong knowledge of Windows and Mac operating systems, and common office software.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to lift up to 50 pounds and perform physical activities such as crawling under desks and climbing ladders.
• Associates degree in Information Technology or related field.
• A+ or Net+ certification would be a plus.