VR Systems Support & Integration Specialist; Engineering Visualization

Pay Range: $52.00 - $59.00 per hour (based on experience and internal equity)

Schedule:
Full-time, contract; long-term opportunity

Work Type: 4 days onsite; 1 day remote

Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

Must be willing to work onsite in Raymond, OH

Sponsorship is AVAILABLE for this role

We are seeking a VR Support Technician to support enterprise Virtual Reality (VR) and Mixed Reality (MR) environments used for engineering, product design, and immersive collaboration. This role is responsible for maintaining VR hardware and software, supporting end users, validating software and firmware updates, troubleshooting technical issues, and ensuring reliable operation of production VR systems.

The ideal candidate has experience supporting VR/AR technologies, enterprise hardware environments, and technical troubleshooting while working closely with engineering teams, vendors, and cross-functional stakeholders.

• Perform preventative maintenance on VR workstations, head-mounted displays (HMDs), tracking systems, and audiovisual equipment
• Test and validate software and firmware updates before deployment into production environments
• Deploy approved software, firmware, and configuration updates across enterprise VR systems
• Troubleshoot hardware, software, networking, and tracking issues while performing root cause analysis
• Escalate complex technical issues to internal engineering teams, suppliers, and external vendors
• Support VR demonstrations, engineering reviews, testing sessions, and special events
• Configure and maintain VR headsets, tracking devices, motion controllers, and supporting peripherals
• Monitor system health, hardware performance, and operational readiness of VR environments
• Maintain technical documentation including procedures, configurations, maintenance logs, troubleshooting guides, and deployment records
• Collaborate with engineering, IT, suppliers, and business stakeholders to ensure reliable VR lab operations
• Follow established support procedures, change management processes, and operational standards
• Assist with continuous improvement initiatives to enhance system reliability and user experience

• Enterprise VR and Mixed Reality (MR) laboratories
• Engineering and product design visualization environments
• VR hardware lifecycle management
• Software and firmware validation
• User support and technical troubleshooting
• Engineering collaboration sessions and VR demonstrations
• Documentation and operational support

• 1+ years of experience supporting VR, AR, or Mixed Reality environments
• Experience supporting enterprise VR hardware and software
• Experience with high-end VR headsets such as Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or similar
• Knowledge of VR tracking systems including SteamVR Lighthouse, ART Optical Tracking, or comparable technologies
• Experience configuring VR accessories including motion controllers, tracking pucks, and haptic devices
• Strong troubleshooting and root cause analysis skills
• Experience supporting Windows workstations and enterprise hardware
• Strong documentation and communication skills
• Ability to work independently and within cross-functional technical teams
• Stable work history within large enterprise organizations

• Autodesk VRED
• IC.IDO
• NVIDIA CloudXR
• AV System Integration
• Microsoft Teams Rooms
• Python scripting
• Automotive engineering environments
• Manufacturing visualization
• Enterprise technical support
• 3+ years of Big 4 consulting experience preferred