Manager, IT & Business Systems

Own Your Future at Pan-Oston
100% Employee-Owned
• Bowling Green, KYAt Pan-Oston, you’re more than an employee — you’re an owner. For over 50 years, we’ve built retail solutions for some of North America’s biggest brands while building careers people are proud of.

Why Join Us?

Employee Ownership (ESOP) – Share in the company’s success

Work-Life Balance – Flex time for life’s important moments

Family-Focused Benefits – Childcare assistance & family coverage

Career Growth – Tuition reimbursement & advancement opportunities

Supportive Culture – A team built on respect, community, and integrity

Growing Company – Backed by a $10M facility expansion in Bowling Green Benefits Include Competitive Pay Health Insurance FREE Dental & Vision for Employee & FamilyPTO, Sick Days & Paid Holidays Paid Volunteer Time Employee Assistance Program Gym Membership Discounts Build More Than Products — Build a Career You Can Own.

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MANAGER, IT & BUSINESS SYSTEMS Position Summary The Senior Manager, IT & Business Systems is responsible for the day-to-day leadership, execution, and continuous improvement of the organization's technology environment. This position serves as a hands-on leader who combines IT management with direct ownership of business applications and systems.

The Senior Manager translates organizational priorities into practical technology solutions, ensuring systems are reliable, secure, scalable, and aligned with business needs. This position leads internal IT resources, manages relationships with managed service and application partners, and serves as the primary internal owner of ERP, WMS, and other core business applications.

Key Responsibilities IT Leadership & Execution Lead the day-to-day activities and priorities of the IT and Business Systems function.

Translate organizational priorities established with executive leadership into technology projects, deliverables, and measurable results.

Establish clear ownership, timelines, and accountability for IT initiatives.

Manage and develop internal IT team members.

Maintain and prioritize the IT project roadmap and technology backlog.

Develop and maintain appropriate IT policies, standards, documentation, and procedures.

Recommend technology investments based on business value, risk, scalability, and total cost of ownership.

Assist leadership with annual technology planning and budgeting.

Business Systems Ownership Serve as the primary internal owner and administrator of ERP, WMS, and other core operational business applications.

Understand business processes across manufacturing, supply chain, sales, finance, shipping, and related functions and identify opportunities to improve them through technology.

Gather business requirements and translate them into system configurations, workflows, integrations, reports, or development requirements.

Configure and maintain business applications where appropriate.

Coordinate application upgrades, testing, implementation, and user acceptance.

Troubleshoot system and data issues and coordinate resolution with internal resources and outside application providers.

Establish standards for application administration, change management, documentation, and testing.

Develop internal system knowledge to reduce unnecessary dependence on outside vendors.

Coordinate user training and adoption for new systems and major process changes.

Managed Services & Vendor Management Serve as the primary owner of relationships with managed IT, cybersecurity, infrastructure, backup, server, and application service providers.

Establish clear service expectations and hold external partners accountable for performance.

Review vendor recommendations and ensure proposed solutions align with organizational priorities.

Coordinate escalations and ensure…