Assistant Branch Manager

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Full Time Professional BOWLING GREEN - LOVERS LANE, Bowling Green, KY, US

Liberty FCU, a full-service credit union, is seeking an Assistant Branch Manager to assist with the daily retail operations and activities of the Lover's Lane Office located at 544 Lovers Lane, Bowling Green, KY 42103. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. This individual will be responsible for working with the Branch Manager to assure that policies and procedures are being followed while still providing excellent member service.

Candidates must be available to work Saturdays on a rotating basis. Previous credit union or financial institution experience is desired. If applicable, an initial six-eight week paid training program will be held in Evansville, IN.

Duties and responsibilities include but are not limited to the following:

• Serve as a primary consumer loan officer.
  • Meet with members to determine their lending needs and recommend appropriate loan type.
  • Maintain an active knowledge base of lending products, guidelines, policies, and procedures.
  • Identify and recommend additional products that meets the member's needs.
  • Ensure all required lending documents are completed accurately.
  • Make follow up outbound calls to members to inquire about lending needs.
  • Strive to meet monthly lending goals.
• Serve as an Account Service Representative (ASR).
  • Meet with members to determine their banking needs and recommend appropriate accounts.
  • Assist members with enrolling in credit union products and services.
  • Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures.
  • Ensure all required account documents are completed accurately.
  • Strive to meet cross sell goals.
  • Assist members with certificates, IRA and HSA accounts.
  • Serve as a Notary Public and Signature Guarantee for credit union transactions.
  • Maintain a working knowledge of the credit union’s core processing system.
• Serve as a back-up Member Service Representative (MSR).
  • Process various member transactions promptly and accurately.
  • Provide exceptional member service.
  • Maintain an active knowledge base of all MSR policies and procedures.
  • Strive to meet cross sell goals.
• Assist Branch Manager with weekly timesheet schedules.
• Assist with the quarterly Saturday schedule, forward to the HR Department, and disburse to staff accordingly.
• Assist Branch Manager with MSR evaluations.
• Assist with balancing, loading, and maintaining all credit union equipment.
• Supervise, open, and close the office in the absence of the Branch Manager or when necessary.
• Serve as Saturday manager or any other assigned position on a rotating basis or when necessary.
• Assist Branch Manager with cash drawer audits and MSR balancing.
• Serve as a combination holder for ATM processing and maintenance.
• Serve as a member of the alarm response team.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience is desired.

Liberty FCU, a full-service credit union, is seeking an Assistant Branch Manager to assist with the daily retail operations and activities of the Lover's Lane Office located at 544 Lovers Lane, Bowling Green, KY 42103. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. This individual will be…