Sr Manager, Fairfield Service Sales & Operations

Date Posted:

Country:

United States of America

Location:

OT227: GNJ - FAIRFIELD, NJ 105 FAIRFIELD ROAD, FAIRFIELD, NJ, 07071 USA

We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.

Otis Elevator Company is searching for a highly motivated Sr Manager, Fairfield Service Sales & Ops to lead a high performing team within the Fairfield operating territory (OT).

In this role you will lead the service salesandoperationscolleague activities related to building andmaintainingcurrent customer loyalty and expanding the existing portfolio.

You willbe responsible forday-to-day management of field staff, employee selection, field training,and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in Fairfield nameoperating territory in direct reporting partnership with the General Manager.

Your Leadership Impact

• Partner with and support the Fairfield General Manager in all areas of service salesand operations to develop and implement the operating territory service salesand operationsbusiness plan for both financial and non-financial objectives

• Lead the performance of field operations for all service/maintenance projects and service saleswhilemaintainingproject schedules and ensure deadlines are met

• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews

• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair

• Develop action plans to address deficienciesregardingsafety, callback rates, and technical support

• Generate field leads andassistservice sales representatives in selling upgrades and repairs

• Develop a keen sense for key prospective customers within the OT and manage all accountsregardingany at risk or cancellations while increasing customer loyalty

• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery

• Set budgets for material and labor within
  
  Otisguidelines and complete the required maintenance and repair within those budgets

• Conduct field education training ensuring that we create andmaintaina safe working environment

• Perform field safety audits, jobsite inspections, and develop site safety/logisticsplans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing

• Coordinate all material deliveries and issuing purchase orders

• Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team

• Responsible for the hire and onboarding of new team members

• Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment

• Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes

• Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Your Experience

Education

• Bachelor’s degree highly desired, with 5 years of experience

• High school, or equivalent, plus 10 years of relevant experience

• Possess overall knowledge of product and product application; service…